1. What sizes do you offer?
We proudly offer sizes ranging from S to 3X (and beyond in select styles). Our collections are designed with both Regular and Curvy/Plus fits in mind, so every woman can find pieces that feel made just for her.
2. Do you ship internationally?
Yes! We ship worldwide, including the UK, US, Canada, Europe, and beyond. Shipping times and fees vary by location — you can view details during checkout.
3. How long will my order take to arrive?
Orders typically ship within 1–3 business days. UK and EU delivery takes 2–5 working days, while international orders may take 6–10 working days depending on your location.
4. Will I have to pay customs fees?
Orders shipped outside the UK and EU may be subject to local customs duties or import taxes. These are the responsibility of the customer and not included in our product prices.
5. What if my item doesn’t fit?
We want you to love every piece. If something isn’t right, we offer hassle-free returns and exchanges within 14 days of delivery. Visit our Returns Policy page for full details.
6. Can I shop by fit?
Yes! Use our “Shop by Fit” tab to explore collections tailored specifically to Regular and Curvy/Plus body types.
7. How do I care for my clothes?
Each item comes with specific care instructions on the label. We recommend gentle washing and air drying to preserve the look and feel of your pieces.
8. Can I cancel or change my order?
If your order hasn’t shipped yet, we may be able to make changes. Please email us at support@cincolux.com within 12 hours of placing your order.